Server latency - us19.tmd.cloud

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Avatar for Hernan R.
Hernan R.
Investigating

We are aware that some customers are experiencing connectivity issues with our us19.tmd.cloud services due to server being unreachable.

Our infrastructure team is actively investigating this issue as a priority to identify the root cause and restore full connectivity as quickly as possible.

If you need immediate assistance, please reach out to our Customer Care Team, and we’ll be happy to help.

Avatar for Dyane H
Dyane H
Resolved

We've now resolved the incident. Thanks for your patience.

Avatar for James E.
James E.
Updated

We’re continuing to see intermittent disruption related to unusually high traffic affecting this server. Our infrastructure team has identified the cause and is actively applying corrective measures to stabilize traffic handling and restore normal performance.

Please rest assured this remains a top priority, and the team is closely monitoring the situation as fixes are rolled out.

Thank you for your patience and understanding.

Avatar for Dyane H
Dyane H
Updated

We are still experiencing some intermittent disruption due to unusual high traffic. Due to this, customers who have hosting and website services might still be experiencing intermittent issues. infrastructure team are continuing to investigate and repair as a priority.

Thank you for understanding.

Avatar for James E.
James E.
Investigating

We are aware of a few customers having intermittent disruptions to our services connected to server us19.tmd.cloud. Our infrastructure team are working on this as a priority to resolve this matter.

If you need any assistance in the immediate, please reach out to our support team. https://www.tmdhosting.com/contact.html

Avatar for James E.
James E.
Began at:

Affected components
  • Windows Shared Hosting
  • Linux Shared Hosting